Refund policy

Last updated: 25 October 2026

We want you to be happy with LiveCompanion. That is why you can try it free for 14 days, with all Pro features, before buying.

14-day money-back guarantee

If LiveCompanion does not work for you after your purchase, you can ask for a full refund within 14 days of the purchase date, without having to give a reason. This applies to licences and to tier upgrades.

How to ask for a refund

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles refunds. You can:

• reply to your Paddle receipt email, or go to paddle.net and look up your order;
• or write to us at contact@sinewaveaudio.fr with the email address you used to buy, and we will pass the request on to Paddle.

The refund is made by Paddle to the payment method you used, usually within 5 to 10 business days depending on your bank.

What happens to your licence

• When a licence is refunded, it is deactivated and LiveCompanion stops working with it.
• When an upgrade is refunded, your licence goes back to the tier you had before the upgrade.

After 14 days

After 14 days, purchases are final, except where the law gives you more rights, for example if the software does not work as described. In that case, please contact us and we will look for a solution with you.

This policy is in addition to your statutory rights and to Paddle's buyer terms. See also our terms of sale.